Helpful pointers
Questions about Online Shopping:
To Place an Order Online
Credit Card Security
Alternative Ordering Options
Payment Methods
Sales Tax
Shipping Charges
Package Tracking
Deliveries left at door
Returns
Backorders
How to Contact Us
Questions about the Bells:
Helpful Pointers
To Place an Order Online
Start from our homepage by going directly to
http://www.cosanti.com (sometimes links from other websites and search
engines do not give full functionality of our website.) Click a category from
the column to the left to browse our catalog. Click on the item pictured or the
"More info" button for a detailed description and larger picture. To select an item
for purchase, click the
corresponding ''Add to cart'' button. Continue adding items and updating them
until you are done. You can get back to the shopping cart by
clicking on the link at the bottom of the screen labeled "CHECK CART" at any
time.
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your
transactions secure. Our internet site is built on the MerchandiZer (tm) system
which utilizes industry-standard security measures, including SSL (Secure
Sockets Layer) encryption. All account information submitted to us is safely isolated from
unauthorized internet access.
Alternatively, if you prefer, we also offer you the option of printing your order so that you can either mail, fax, or call-in your order. Just follow through with the order process online using our website, but when you select a payment option, instead of choosing a credit card, select "Check by Mail" to print the order page using your printer -- then you can mail, fax, or call-in your order.
Mail:
Cosanti Originals, Inc.
6433 E. Doubletree Ranch Rd.
Paradise Valley, AZ 85253-1826
(Send your printout and enclose your check -- please make the check payable to: Cosanti Originals, Inc.)Fax: 480-998-4312
(Select "Check by Mail" as per above instructions using our website, but instead of sending us a check, write in your credit card information on the printout and fax the printout to us.)Telephone: 1-800-752-3187 (if calling locally: 480-948-6145)
9AM-5PM Monday-Friday Arizona time.email: cosanti@qwest.net (do not email credit card information to us or anyone via email -- email is not secure.)
For a blank order form that you can print to fill out by hand and mail or fax to us:
click here
or here for a PDF version (Adobe Acrobat format)
How can I pay for my order?
We accept
Visa, MasterCard, and American Express. We also accept checks and money
orders for purchases submitted by mail (see above). Purchases paid by check will usually not be processed until the funds have
been verified. If you are sending a check, please make the check payable to: Cosanti Originals, Inc.
Do I have to pay sales tax?
Sales tax will apply to residents of
Arizona or packages that will ship to Arizona. (If either the billing or
shipping address is in Arizona, then Arizona sales tax applies.) All other US
states and the rest of the world are exempt.
How much will my shipping charges
be?
During the order process, you will be given a list of different
shipping methods from which you can pick the one that suits you. The shipping
charges (freight & handling/packing charges) will then be quoted on the next
screen; you can use your browser's BACK button to reselect a different shipping
service option. If you chose a UPS shipping method,
then your shipping charges (freight & handling/packing charges) will be shown
(otherwise you will be contacted prior to shipping as to what these additional
applied charges will be). Shipping charges will apply to all orders even when
such charges do not appear on your order form since the website does not
calculate shipping charges for accessories. Except when ordering accessories,
the shipping charges are estimated based on the estimated shipping weight(s) of
the item(s) and the shipping zip code. In addition, shipping cost for ceramic
items may be greater due to dimensional freight charges that are not
automatically computed by UPS online. Your actual shipping charges will rarely
exceed the price you have been quoted, but if they substantially exceed the
estimate, you will be contacted before we proceed with your order.
Orders with international destinations may be shipped via one of several possible carriers depending on your needs and our preferences. Shipping charges will not be automatically computed on your order; however, you will be contacted as to the amount of those additionally applied charges prior to shipping.
How do I track my order?
Click on the
link at the bottom of the screen labeled "Your Orders & Pending Shipments" and you will
be able to view all your previous orders and track your pending shipments.
Can I have my order left at the recipient's doorstep without a signature?
No. To request that of the freight company (UPS) will waive their liability.
They will often leave packages without signatures at doorsteps at their own
discretion, and that is fine because that does not waive their liability if it
is at their own doing. If this is a concern, we suggest you ship to an address
where you know someone can sign for the package.
What if I need to return my order?
You
may return an item in its original condition for a refund or credit within 30
days of receiving. Shipping charges can only be refunded if the return is due to
our error. All returns must be accompanied by the cash register receipt. After a
return has been received, it will take 1-2 weeks to process. If using a credit
card, refunds will be credited to your account. If paying by check or money
order, a refund check will be mailed to you. We suggest using UPS or insured
Parcel Post for your protection.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it
will be back-ordered automatically if item comes into stock within a week; otherwise, you will be contacted. For international
orders, we will contact you to confirm the balance of your order.
Have questions we didn't answer?
If
you have additional questions, please call our Customer
Service Department at 1-800-752-3187, 9AM-5PM Monday-Friday Arizona time (if
calling locally: 480-948-6145). Also, we want to
hear your thoughts and suggestions on how we can make our site more helpful for
you.
Helpful pointers