Frequently Asked Questions

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our internet site utilizes industry-standard security measures, including SSL (Secure Sockets Layer) encryption. All account information submitted to us is safely isolated from unauthorized internet access.

Alternatively, if you prefer, you can order by mail, fax, or telephone.

Mail:
Cosanti Originals, Inc.
6433 E. Doubletree Ranch Rd.
Paradise Valley, AZ 85253-1826
(Send your printout and enclose your check — please make the check payable to: Cosanti Originals, Inc.)

Fax: 480-998-4312
(Instead of sending us a check, write in your credit card information on the printout and fax the printout to us.)

Telephone: 1-800-752-3187 (if calling locally: 480-948-6145)
9AM-5PM Monday-Friday Arizona time.

How can I pay for my order?

We accept Visa, MasterCard, and American Express. We also accept checks and money orders for purchases submitted by mail (see above). Purchases paid by check will usually not be processed until the funds have been verified. If you are sending a check, please make the check payable to: Cosanti Originals, Inc.

Do I have to pay sales tax?

Sales tax will apply to residents of Arizona or packages that will ship to Arizona. (If either the billing or shipping address is in Arizona, then Arizona sales tax applies.) All other US states and the rest of the world are exempt.

The state of Arizona requires Cosanti Originals, Inc. to collect sales tax at a rate of 8.8% for any taxable item purchased by an Arizona resident, and/or shipped within the state of Arizona. Our website shopping cart is intuitive enough to apply AZ sales tax in all applicable scenarios, except when an AZ resident directs us to ship the ordered item out of the state of AZ. For any such exceptional order, a Cosanti Originals customer service representative may call or contact you, the purchaser, to obtain the means to charge any unaccounted-for applicable AZ sales tax in order for us to complete your transaction/order.

How much will my shipping charges be?

During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The shipping charges (freight & handling/packing charges) will then be quoted on the next screen; you can use your browser’s BACK button to reselect a different shipping service option.

If you want expedited shipping, please call us at 1-800-752-3187.

What do the finishes on the bells look like?

Here are pictures of the finishes up close.

Can I have my order left at the recipient’s doorstep without a signature?

No. If this is a concern, we suggest you ship to an address where you know someone can sign for the package.

What if I need to return my order?

You may return an item in its original condition for a refund or credit within 30 days of receiving. Shipping charges can only be refunded if the return is due to our error. We suggest using UPS or insured Parcel Post for your protection.

After a return has been received, it takes 1-2 weeks to process the refund. If you used a credit card, refunds will be credited to your account. If you paid by check or money order, a refund check will be mailed to you.

Call us at 1-800-752-3187  or email us at email@cosanti.com to begin the return.

What if you don’t have all of the items in stock?

If an item you ordered is out of stock, it will be back-ordered automatically. If the item comes into stock within a week it will be shipped to you; otherwise, you will be contacted.

Can I visit your gallery in person?

Yes, you can visit both locations, Cosanti and Arcosanti, where the famous Soleri Windbells are made and sold. Both galleries offer spectacular displays of wind-bells and original Soleri sculptures, graphics and sketches, as well as the line of Cause Bells.

Cosanti is open for visitors 7 days a week: Mon.-Sat. 9AM-5PM & Sun. 11AM-5PM. (Closed major holidays.) Free admission.

Cosanti
6433 E. Doubletree Ranch Rd.
Paradise Valley, AZ 85253-1826
Telephone: 1-800-752-3187 (if calling locally: 480-948-6145) 9AM-5PM Monday-Friday Arizona time.

Located one mile west of Scottsdale Road on the south side of the street. Look for rustic sign that reads “Soleri, Visitors Welcome.”

Click here to get directions to Cosanti using Google Maps.

Can I visit your other location, Arcosanti, in person?

Yes. Arcosanti is open to visitors 7 days a week: 9AM to 5PM. (Closed major holidays.) Tours from 10 to 4 ($10.00 donation per person suggested.)

Arcosanti
Interstate-17 to Arcosanti Road (Exit 263) at Cordes Junction
Follow the signs for 1.5 miles north and east on the dirt road from the exit.

Click here to get directions to Arcosanti using Google Maps.

For further information concerning tours, seminars, workshops, overnight accommodations, and music events, contact Arcosanti: 928-632-7135. Visit the website at: www.arcosanti.org

How do I optimize bell ringing in the wind?

There are a number of possible reasons for this:

Clapper (Bell Striker):

First, inspect your bell for any potential mechanical deficiencies such as the bell possibly hanging askew to the point of where the clapper (internal bell component that strikes the bell) rides the inner side of the bell thus dampening the ring upon striking the bell. This could be caused by the copper wire loop (if applicable) directly on top of the bell component being bent to one side and thus not centered. The clapper should be able to hang and move freely within the bell. Also, check to see if the clapper was pushed inside the bell, possibly during transit, and thus leaving the clapper-supporting copper wire (if applicable) bent and thus resulting in the clapper hanging askew and too high within the bell.

Fin (Windcatcher):

The fin or the wind-catching component that hangs from the clapper usually has three folds in it with two bent in one direction and the third fold in the opposite direction. Sometimes these folds are not angled enough, or in other words, the fin is too flat. If the folds are too exaggerated and thus the fin is too curled, the fin may need to be flattened slightly. The fin’s folds can be bent or manipulated by hand to increase or decrease their angle and thus improving its interaction with the wind. Please be advised that the fin’s points are very sharp and thus we recommend wearing gloves when handling or adjusting a fin. Additional chain links should not be added between the fin and the clapper as this will reduce the leverage the fin has to move the clapper.

Hanging Location (Wind Exposure):

If the bell checks out to be mechanically sound, then monitor its clapper/fin movement within its location during moments of wind. Around a home structure, the wind can be diverted in different directions, leaving dead or active spots of air turbulence. To find the optimum location for bell ring-ability can be a trial and error process as each location should be allowed at least a couple of weeks to prove itself. Except for certain sheltered locations, extending the bell down from its supporting hook is not conducive to improving the bell’s chances of ringing. Too long of an extension will cause the bell to swing like a pendulum, impeding the clapper’s ability to move independently, and thus resulting in a silent bell during adequate winds.

Wind Bells vs Wind Chimes:

It is important to remember that the Soleri Windbell is not a wind chime. Wind chimes are purely mechanical and are often comprised of multiple sounding devices that are struck by a centrally located ultra light weight clapper that strikes one or more of six tubes with the slightest movement. The Soleri Windbell is typically comprised of one bronze bell, that is often irregularly and uniquely shaped, and one bronze clapper that is relatively heavy. This means Soleri Windbells do not ring easily. Soleri Windbells are works of art to be appreciated aesthetically as well as audibly. It is normal for a Soleri bell to not ring for weeks at a time and yet have moments when it rings like crazy! Some bell collector’s have stated they view their Soleri Windbell as a weather instrument that lets them know, due to winds substantial enough to ring their bell, a weather front is approaching.

Do you have replacement “windcatcher” fins for the bells?

Over the years, or in extreme weather conditions, the fin can be lost. Try to identify the model # of your bell, using this website. You can then order the correct fin using this website or by emailing us at email@cosanti.com.

Have questions we didn’t answer?

If you have additional questions, please call our Customer Service Department at 1-800-752-3187, 9AM-5PM Monday-Friday Arizona time (if calling locally: 480-948-6145).

Also, we want to hear your thoughts and suggestions on how we can make our site more helpful for you. You can email us at email@cosanti.com.